Privacy Policy

Information We Collect

When you interact with our platform at ivorynthalque.com, we collect various types of information to provide you with personalized financial services. This includes personal details you provide when creating an account, such as your name, email address, phone number, and business information.

We also gather technical information automatically through your use of our website. This encompasses your IP address, browser type, device information, and how you navigate through our platform. Additionally, we collect financial data you choose to share for our advisory services, including business revenue figures, expense categories, and financial goals.

• Personal identification information (name, contact details)
• Business and financial information for consultation purposes
• Website usage data and analytics information
• Communication records and support interactions
• Payment information for our services

How We Use Your Information

Your information helps us deliver tailored financial guidance and improve our services. We use your data to provide personalized recommendations for your family business, process your requests for consultations, and communicate important updates about our platform.

Our team analyzes the information you provide to understand your business needs better and offer more effective solutions. This might include sending you educational resources that align with your interests or notifying you about new features that could benefit your situation.

Data Sharing and Disclosure

We maintain strict controls over who can access your information. ivorynthalque only shares your data in specific circumstances that directly benefit your experience or when legally required to do so.

Occasionally, we work with trusted service providers who help us operate our platform effectively. These partners might include payment processors, email service providers, or analytics companies. All these organizations sign comprehensive agreements ensuring they protect your data with the same care we do.

In cases where Canadian law requires disclosure, such as court orders or regulatory investigations, we'll comply with legal obligations while notifying you whenever possible about such requests.

Your Rights and Control

Under Canadian privacy legislation, including PIPEDA (Personal Information Protection and Electronic Documents Act), you have significant rights regarding your personal information. You can request access to all data we hold about you, ask for corrections to inaccurate information, or request deletion of your account and associated data.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or incomplete data
• Delete your account and personal information (with some legal exceptions)
• Opt out of marketing communications while keeping your account active
• Download a copy of your data in a portable format

To exercise these rights, simply contact our privacy team using the information provided at the end of this policy. We typically respond to requests within 30 days and never charge fees for basic access requests.

Security Measures

Protecting your financial information is our top priority. We employ multiple layers of security technology and procedures to safeguard your data against unauthorized access, modification, or disclosure.

Our platform uses industry-standard encryption for all data transmission and storage. This means your information is scrambled during transfer and while stored on our secure servers located in Canadian data centers. We also implement regular security audits and maintain strict access controls for our staff.

Data Retention and Storage

We retain your information only as long as necessary to provide our services and comply with legal requirements. For active accounts, we maintain your data while you continue using our platform. After account closure, we typically delete personal information within 24 months, though some records may be kept longer for legal or regulatory purposes.

Financial consultation records are maintained for seven years following Canadian business record-keeping standards. Communication logs and support tickets are generally deleted after three years unless they contain information relevant to ongoing business relationships or legal matters.

All data storage occurs within Canada, ensuring your information remains subject to Canadian privacy laws and doesn't cross international borders without your explicit consent.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and understand how you interact with our platform. These small data files help us remember your preferences, maintain your login session, and provide relevant content during your visits.

We use both essential cookies (required for basic website functionality) and optional cookies (for analytics and personalization). You can control cookie settings through your browser preferences, though disabling certain cookies might affect some website features.

Third-party analytics services help us understand website performance and user behavior patterns. These services operate under their own privacy policies, and we ensure they meet our standards for data protection before implementation.

Changes to This Policy

We occasionally update this privacy policy to reflect changes in our practices, technology, or legal requirements. When significant modifications occur, we'll notify active users via email and post updates on our website with clear explanations of what changed.

Minor clarifications or formatting improvements typically don't require individual notifications, but we always maintain a history of policy versions so you can review previous terms if needed.

Continued use of our platform after policy updates indicates your acceptance of the revised terms. However, we encourage you to review changes and contact us with any questions about how modifications might affect your privacy.